Effective Date: 01 October 2026
1. INTRODUCTION
5 Star Hotel Limited is committed to protecting the privacy, confidentiality, and personal information of its guests, customers, employees, business partners, suppliers, and visitors.
This Privacy Statement explains how we collect, use, store, disclose, and protect personal information obtained in the course of providing accommodation, hospitality, restaurant, event, and other hotel-related services.
We respect the privacy and dignity of every individual and are committed to handling personal information responsibly, transparently, and securely in accordance with applicable Nigerian laws, including the Nigeria Data Protection Act 2023.
2. HOTEL INFORMATION
Company Name: 5 Star Hotel Limited
Address: 24 Spibat Road, Amakohia-Akwakuma Layout, off Rochas Roundabout, Owerri, Imo State, Nigeria.
Telephone Numbers: +234 814 100 4660, +234 814 102 4260, +234 803 169 9987, +234 911 111 1299
Email Address: info@5starhotelsltd.com, bookings@5starhotelsltd.com
For privacy-related enquiries, complaints, or requests concerning personal information, please contact the hotel using the contact details provided above.
3. PERSONAL INFORMATION WE COLLECT
Depending on the nature of your interaction with the hotel, we may collect the following categories of personal information:
3.1. Guest Identification Information
- Full name and title.
- Residential or business address.
- Telephone number and email address.
- Nationality and country of residence, where necessary.
- Identification document details where lawfully required.
- Signature and other information necessary to verify a booking or guest registration.
3.2. Reservation and Accommodation Information
- Booking and reservation details.
- Check-in and check-out dates.
- Room number and accommodation preferences.
- Number of occupants and details of accompanying guests where necessary.
- Special requests relating to accommodation or hospitality services.
- Previous booking information relevant to managing reservations and providing services.
3.3. Payment and Financial Information
- Payment confirmations and transaction references.
- Invoices, receipts, and billing addresses.
- Information necessary to process payments, refunds, and deposits.
- Relevant transaction records.
Payment card details and other sensitive financial information will be handled through appropriate payment procedures. Where possible, the hotel will rely on authorised payment service providers rather than unnecessarily retaining complete payment credentials.
3.4. Security Information
For the safety of our guests, employees, and property, we may collect:
- CCTV footage from designated surveillance areas.
- Visitor registration information.
- Entry and exit records where applicable.
- Information relating to security incidents, lost property, theft, damage, or complaints.
3.5. Communication Information
We may retain relevant communications between you and the hotel, including booking enquiries, telephone correspondence, emails, feedback, complaints, and customer service records.
3.6. Website and Electronic Information
Where applicable, information collected through our website, online booking platforms, or electronic services may include IP addresses, device information, website usage information, and cookie data.
We will only collect information that is reasonably necessary for the relevant purpose and supported by an appropriate lawful basis.
4. PURPOSES FOR WHICH WE USE PERSONAL INFORMATION
5 Star Hotel Limited may process personal information for the following purposes:
- To create, confirm, and manage reservations.
- To register guests and facilitate check-in and check-out.
- To provide accommodation, food, beverages, events, and other hospitality services.
- To process payments, refunds, invoices, and financial transactions.
- To communicate booking confirmations, service updates, and other relevant information.
- To respond to enquiries, complaints, feedback, and service requests.
- To protect guests, employees, visitors, and hotel property.
- To prevent and investigate fraud, theft, unauthorised access, and other unlawful activities.
- To comply with applicable legal, regulatory, tax, accounting, and reporting obligations.
- To maintain appropriate business records and resolve disputes.
- To improve service quality, guest satisfaction, and operational efficiency.
- To send promotional messages, special offers, and marketing communications where legally permitted.
Marketing communications will be managed in accordance with applicable data protection requirements. Where consent is required, we will obtain it before sending such communications, and recipients may opt out.
5. LAWFUL BASIS FOR PROCESSING PERSONAL INFORMATION
We process personal information only where an appropriate lawful basis applies under the Nigeria Data Protection Act 2023 and other applicable laws.
Depending on the circumstances, these bases may include:
5.1. Contractual Necessity
Processing information required to make reservations, provide accommodation, fulfil guest requests, and manage payments.
5.2. Legal Obligations
Processing information required to comply with applicable laws, lawful regulatory requests, and financial or accounting obligations.
5.3. Legitimate Interests
Processing information where necessary for legitimate hotel operations, fraud prevention, property protection, service improvement, and the safety of guests and employees, provided applicable legal requirements are satisfied.
5.4. Consent
Processing information for purposes that require your consent, including certain marketing activities and optional uses of personal information.
5.5. Vital Interests or Other Lawful Grounds
Where applicable, processing information to protect someone's life or safety or to satisfy another lawful basis recognised by applicable legislation.
Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not invalidate processing lawfully carried out before the withdrawal.
6. DISCLOSURE OF PERSONAL INFORMATION
5 Star Hotel Limited treats personal information as confidential and does not sell guests' personal information to third parties.
However, we may disclose relevant information where necessary and lawful to:
- Authorised hotel employees and management personnel.
- Payment processors, banks, and financial service providers.
- Reservation platforms, information technology providers, and other service providers engaged by the hotel.
- Security personnel and relevant professional advisers.
- Government agencies, law enforcement authorities, courts, or regulators where required or legally permitted.
- Other parties where disclosure is necessary to protect life, prevent fraud, establish legal claims, or protect the rights and property of the hotel or others.
We seek to ensure that third parties entrusted with personal information handle it appropriately and apply suitable confidentiality and security measures.
Where information is transferred outside Nigeria, the hotel will apply the safeguards required by applicable data protection law.
7. CCTV SURVEILLANCE AND HOTEL SECURITY
For the protection of guests, employees, visitors, and hotel property, CCTV cameras may operate in designated public and security-sensitive areas of the premises.
CCTV surveillance may be used to:
- Promote the safety and security of guests and employees.
- Monitor access to designated areas.
- Investigate security incidents, theft, damage, or suspected unlawful conduct.
- Assist in resolving disputes and protecting hotel property.
Cameras will not intentionally be installed in guest bedrooms, bathrooms, or other areas where individuals reasonably expect a high degree of privacy.
CCTV recordings will be accessible only to authorised personnel and may be disclosed to competent authorities where legally justified.
Recordings will be retained only for as long as reasonably necessary for security, investigation, legal, or other lawful purposes, subject to applicable retention requirements.
8. CONFIDENTIALITY OF GUEST INFORMATION
The hotel recognises that guests expect their personal information, accommodation arrangements, and interactions with staff to remain confidential.
Accordingly:
- Staff must not disclose guest information to unauthorised persons.
- Guest room numbers and occupancy details must not be disclosed unnecessarily.
- Personal information must not be accessed or discussed for unauthorised personal purposes.
- Guest records must not be copied, photographed, shared, or removed from authorised systems without permission.
- Requests for guest information from third parties must be assessed carefully and handled in accordance with applicable law and hotel procedures.
Any employee who breaches the hotel's confidentiality or data protection requirements may be subject to appropriate disciplinary action.
9. DATA SECURITY
5 Star Hotel Limited will take reasonable technical, organisational, and administrative measures to protect personal information against unauthorised access, disclosure, alteration, loss, destruction, or misuse.
These measures may include:
- Restricting access to authorised personnel.
- Maintaining secure physical and electronic records.
- Using appropriate passwords and access controls.
- Training employees on confidentiality and privacy responsibilities.
- Applying suitable safeguards to electronic systems and payment processes.
- Reviewing data handling procedures periodically.
- Responding appropriately to suspected data breaches.
Although we take reasonable precautions to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Where a personal data breach occurs, the hotel will assess the incident and take the notification and remedial steps required by applicable law.
10. RETENTION OF PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, comply with legal obligations, maintain financial and business records, resolve disputes, investigate incidents, and protect legitimate interests.
Retention periods may vary according to the type of information and the circumstances in which it was collected.
When personal information is no longer required, it will be securely deleted, destroyed, anonymised, or otherwise disposed of in accordance with applicable law and the hotel's record-retention procedures.
Certain records may need to be retained for longer periods where required by law or necessary for the establishment, exercise, or defence of legal claims.
11. YOUR DATA PROTECTION RIGHTS
Subject to applicable law and any relevant limitations, individuals whose personal information we process may have the right to:
- Be Informed: Receive information about how and why their personal information is processed.
- Access: Request access to personal information held about them.
- Rectification: Request correction of inaccurate or incomplete information.
- Erasure: Request deletion of personal information where the legal requirements for erasure are satisfied.
- Restriction: Request restrictions on certain processing activities where legally applicable.
- Object: Object to processing carried out on certain lawful grounds.
- Data Portability: Request a copy of eligible personal information in a suitable format where the right applies.
- Withdraw Consent: Withdraw consent where processing is based on consent.
- Challenge Certain Automated Decisions: Exercise applicable rights concerning decisions made solely through automated processing.
- Lodge a Complaint: Submit a complaint to the relevant data protection authority where appropriate.
These rights are not absolute. The hotel may need to retain or process certain information to comply with legal obligations, fulfil contractual responsibilities, protect other people's rights, or establish or defend legal claims.
12. HOW TO EXERCISE YOUR RIGHTS
To exercise your data protection rights or raise a privacy concern, please contact 5 Star Hotel Limited using the telephone numbers or email address provided in Section 2.
Your request should describe the information or action sought in sufficient detail to enable us to respond appropriately.
We may request reasonable information to verify your identity before providing access to personal information or acting on your request.
We will consider and respond to requests within the timeframes prescribed by applicable law. Where a request cannot be fulfilled, we will explain the reason where legally required.
You may also lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your personal information has been processed unlawfully or your data protection rights have been infringed.
Official information about the Commission and the Nigeria Data Protection Act is available through the Nigeria Data Protection Commission's website.
13. COOKIES AND ONLINE TRACKING
Where the hotel operates a website or online booking platform, cookies and similar technologies may be used to support website functionality, remember preferences, improve the browsing experience, and understand website usage.
Where required, consent will be obtained before using non-essential cookies or similar technologies.
Users may also manage cookie preferences through their browser settings, although disabling certain cookies may affect website functionality.
14. CHILDREN AND MINORS
The hotel recognises the importance of protecting children's personal information.
Where information relating to a child is collected, we will handle it in accordance with applicable law and any relevant requirements concerning parental or guardian consent.
Personal information about children will be collected and used only where reasonably necessary for lawful accommodation, safety, registration, or other legitimate hotel-related purposes.
15. THIRD-PARTY WEBSITES AND SERVICES
Our website, advertisements, or booking communications may contain links to third-party websites or services.
These third parties may maintain their own privacy policies and data handling practices. 5 Star Hotel Limited is not responsible for the privacy practices of independent third-party platforms, except to the extent required by applicable law.
Guests are encouraged to review the privacy notices of third-party services before providing their personal information.
16. DATA PROTECTION RESPONSIBILITIES OF EMPLOYEES
All employees, contractors, and authorised representatives who handle personal information on behalf of the hotel must:
- Maintain strict confidentiality.
- Use personal information only for authorised business purposes.
- Follow approved information security and data protection procedures.
- Avoid unauthorised disclosure, copying, or transfer of personal information.
- Report suspected data breaches, unauthorised access, or loss of information promptly.
- Cooperate with authorised privacy reviews and investigations.
The hotel will take appropriate steps to promote awareness of privacy obligations and maintain accountability for the handling of personal information.
17. CHANGES TO THIS PRIVACY STATEMENT
5 Star Hotel Limited may revise this Privacy Statement from time to time to reflect changes in its operations, technology, services, or applicable legal requirements.
Where appropriate, material changes will be communicated through the hotel's premises, website, booking platforms, or other suitable channels.
The latest version will apply from its stated effective date.
18. CONTACT AND PRIVACY COMPLAINTS
If you have questions about this Privacy Statement, wish to exercise your rights, or believe your personal information has been mishandled, please contact:
The Management
5 Star Hotel Limited
24 Spibat Road, Amakohia-Akwakuma Layout,
Off Rochas Roundabout, Owerri, Imo State, Nigeria.
Telephone:
+234 814 100 4660
+234 814 102 4260
+234 803 169 9987
+234 911 111 1299
Email: info@5starhotelsltd.com
Please include sufficient details about your enquiry or complaint to enable the hotel to investigate and respond appropriately.
19. MANAGEMENT COMMITMENT
5 Star Hotel Limited is committed to maintaining the trust and confidence of its guests by respecting their privacy and protecting the personal information entrusted to us.
We recognise that privacy and confidentiality are essential elements of professional hospitality. Accordingly, we will endeavour to handle personal information responsibly, maintain appropriate safeguards, and comply with applicable data protection obligations.