Guest information

Privacy Policy

How we collect, use, protect and retain information provided during enquiries and reservations.

Last updated 18 September 2026

Information we collect

We collect information required to answer enquiries, prepare reservations, process payments through approved providers and deliver hotel services. We do not create a public account when you book.

How information is used

Reservation information is used for hotel operations, legal compliance, service delivery and communications you have requested. Marketing messages are sent only with consent.

Security and retention

Access is restricted, payment-card data is handled by configured payment providers, and records are retained only for operational and legal requirements.

Contact

Questions may be sent to info@5starhotelsltd.com.

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